Privacy Policy

Privacy Policy

Introduction

Welcome to https://hot-air-balloon-arabian-ranches-dubai.terratrek.net! We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy explains how we handle the information you share with us when you use our website, applications, services, or products, available at this domain (collectively referred to as “our platform”). Our policy adheres to various international privacy laws and regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal data in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA) and Colorado’s Consumer Privacy Act (CPA)
  • Utah’s Consumer Sales Privacy Act (UCPA), Connecticut’s Connecticut Transparency and Accountabilty Law (CTDPA), Virginia’s Virginia Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This privacy policy covers all aspects of our platform, including:

  1. Our official website at https://hot-air-balloon-arabian-ranches-dubai.terratrek.net.
  2. Any mobile or desktop applications associated with our services.
  3. All interactive features and services offered through our platform.
  4. Products and services accessed through our platform’s links to third-party offerings.

Please note that this policy does not extend to external platforms, apps, products, or services you access through links on our site, as they are subject to their respective privacy policies.

Processing Activities

This policy outlines the actions we take when:

  1. You use our applications and services as an authorized user, granting us access to specific data for personalized experiences.
  2. You visit our websites linked to this Privacy Policy, which may collect information about your browsing behavior.
  3. We communicate with you via emails, newsletters, phone calls, or text messages (SMS), ensuring we have your consent for such contact.

Personal Data Collection

We gather various types of personal data to enhance your experience and provide tailored services. These include:

  1. Account Information: Details required to create and manage your user account, such as name, email address, and password.
  2. Payment Information: Credit/debit card details, billing addresses, and transaction histories for processing payments securely.
  3. Financial Information: Banking information for direct debit or credit services.
  4. Purchase Information: Items bought from our platform, purchase dates, and quantities.
  5. Mobile Device Identifiers: Unique device IDs, IP addresses, and mobile network information for analytics and personalization.
  6. Location Data: GPS coordinates and location-based services data to provide location-specific services.
  7. Feedback: Comments, reviews, and suggestions you share with us to improve our products and services.
  8. Social Media Information: Data from social media platforms when you interact with our content or use social login features.
  9. Product Information: Preferences, ratings, and interactions with our products to offer personalized recommendations.

We collect this data through direct user input, tracking technologies (like cookies), and third-party service providers who assist us in delivering services.

Cookies

To enhance your experience on our platform:

  1. Strictly Necessary Cookies: Ensure basic functionalities like login and account management.
  2. Preference Cookies: Remember your preferences, such as language settings and display options.
  3. Analytics Cookies: Track usage statistics to improve our services and understand user behavior.

Users can manage their cookie choices through our Cookie Manager, allowing them to control non-essential cookies.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, plus additional time as required by law. After this period or upon your request, we securely delete or anonymize your data unless we are obligated to preserve it for legal reasons.

Children’s Privacy

Our platform is not intended for children under 18 years of age. We do not knowingly collect personal information from minors, and parents or guardians should ensure their children use our services with parental consent.

Your Rights

Depending on your location, you have specific rights regarding your personal data:

  • Access: Retrieve and review the personal data we hold about you.
  • Rectification: Request corrections if your data is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): Ask us to delete your data when it’s no longer needed.
  • Restriction: Limit the use of your data in specific circumstances.
  • Portability: Receive a copy of your data in a structured, commonly used format.
  • Objection: Object to the processing of your data for certain purposes.
  • Non-Discrimination: Avoid unfair treatment due to exercising your data rights.

To exercise these rights or have any data-related queries, please contact our dedicated privacy team at:

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any modifications will be posted on this page, and the updated policy will take effect immediately upon publishing. We encourage you to review this page periodically for any changes.

Contact Information

For further questions or concerns about privacy or data protection, please reach out to:

We appreciate your trust in us, and we are committed to protecting your privacy throughout your interaction with our platform.